Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is defective, unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at return@sazicreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at return@sazicreations.com.
Shipping Policy
All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping times depend on your location, Rates are based on your address and the weight of the products.
We ship both domestically and to a select number of international destinations. Shipping times depend on your location, Rates are based on your address and the weight of the products.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
Local delivery in the USA is available for orders, and the delivery rates are based on the area. Deliveries are made from 2 to 5 hours on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
We do not offer this service, but we are planning to do it in the future.
International Shipping
We offer international shipping to the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, Falkland Islands, France, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, Spain, St. Vincent & Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, Venezuela, British Virgin Islands, Italy
Shipping Options
We use DHL, UPS and USPS to ship the products.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sazi Creations is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sazi.creation@gmail.com with your name and order number, and we will investigate it for you.